I will not undertake work for anyone under 18 unless accompanied by a responsible adult; the adult will be responsible for agreeing the scope of work, any estimated costs and for payment upon collection of the bike.
The term bike refers also to e-bikes, trikes, e-trikes, state boards, unicycles and wheels.
I also service tandems, however on some occasions the cost of service will increase due to the duplication of certain components such as bottom brackets, cranks, chains etc.
When demand is high it is sometimes necessary to suspend acceptance of tandems and trikes, due to storage limitations.
£30 minimum labour charge applies to free of charge collection & return when in operation.
No payment is required, nor will it be accepted if offered, until the job is completed; in exceptional circumstances where the cost of required parts exceeds £200 I may request part payment in advance. Full payment is required at or before the hand-over of your bike (cash, bank transfer and all major cards accepted. I don't accept payment by Paypal)
Customer's can supply their own parts and these will be fitted at the same labour cost as any parts I supply.
In the event customer supplied parts are found to be incorrect or faulty, the customer will be charged for the time taken to fit & remove in the event the fault or mistake is not identified before fitting commences.
I do not offer a bike washing service, except as part of an Ultimate service. However bikes that are, in my opinion, too dirty will be refused.
I will not undertake reconfiguration of e-bikes to allow them to exceed the legal speed limit of 15.5 mph nor will I complete work on e-bikes where I am aware they have been modified to make them illegal. If during the work I discover an e-bike is illegally modified I will complete the job as agreed, however I will not undertake any test ride (as to do so would be illegal) and no warranty work will be completed in the event of issues occurring that would typically be identified during a test ride (e.g. gear indexing issues when riding in real world conditions that are not evident when on the workshop bike stand)
We operate an appointment only process, no walk in work we will accepted.
Customers can test ride bikes before payment is made.
Faults or issues with any aspect of the completed work should be reported within 30 days of the return of your bike, after this time I reserve the right to consider the work to be a new unrelated job and charge accordingly. Furthermore, if during the 30 day period I have reasonable cause to consider the fault or issue to be as a result of failure of customer supplied parts, ill-treatment, crashing, poor maintenance, failure of components not related to the previous job, the customer's attempts to make adjustments themselves or by engagement of a 3rd party, I reserve the right to consider the work to be a new unrelated job and charge accordingly.
Flat tyres or slow punctures after having received a puncture repair, replacement inner tube and/or tyre, tubeless conversion or tubeless tyre replacement are not covered under any warranty, unless there is evidence that the puncture repair patch or any supplied parts have failed and caused the flat tyre or slow puncture. This is because punctures can occur at anytime and no tyre, inner tube or tubeless conversion is puncture proof.
HANDOVER , SCOPE AND JOB ESTIMATIONS:
Bikes that are, in my opinion, too dirty to work on will be refused.
"In scope parts" are those where the labour charge to replace the part is included in the agreed scope of work (typically the interim, full or ultimate services)
"Out of scope parts" are those where the labour charges to replace the parts is additional to the agreed scope of work (e.g. chain replacement during a full service)
On handover of bike into the workshop we will discuss your requirements and if possible perform a visual inspection to identify any obvious faults or potential issues. A chain wear check will usually be completed to determine if the chain is worn and if that wear may have caused wear to other components. The initial scope of work will be agreed at this time and an understanding reached concerning the approach to be taken should further issues be identified (i.e. continue without consultation, customer consultation required)
For interim, full or ultimate services the job scope will automatically include replacement, where I deem necessary, of any "in scope parts" (for instance, full service includes inspection, service and if required, the replacement of the bottom bracket. Should the bottom bracket itself or it's bearings require replacement, these will be replaced without consultation. If a like of like replacement part is not readily available a replacement of comparable quality will be fitted) However should I consider a replacement to be only a recommendation then consultation will take place before proceeding with such replacement.
It is not always possible to identify the full scope of work during the hand-over process (for instance in the case of a bike where the gears are underperforming it is NOT possible to determine if the issue is simply due to poor adjustment, worn, damaged or obstructed cables (i.e "in scope parts") or a fundamental fault with the derailleur or shifting mechanism (i.e. "out of scope parts") In such cases as soon as it becomes evident that an "out of scope part" requires replacement, consultation will be undertaken to gain approval to proceed. Should approval not be given the customer accepts the implications of retaining the faulty components and the likelihood of that aspect of the bike underperforming or not working at all.
If at any point the customer decides not to proceed further, agreement will be reached regarding whether to cease the job immediately regardless of the condition of the bike at that time, or continue to an agreed point where the bike can be returned. In either case, the cost of all labour and supplied & fitted parts will be payable at collection, even if the bike is not rideable at that time.
Parts removed from customer's bikes can be requested at the time of collection, after this time they will be disposed of and can no longer be returned.
FAILURE TO COLLECT OR PAY
Should a customer fail to collect and pay for the bike within 7 days of being notified the job is complete, I reserve the right to charge £10 per week for storage. The charge is for each week (rolling 7 day period) or part thereof, between notification date and eventual collection date and is payable on collection along with the original invoice.
Should a customer dispute the charges I will make every effort to resolve the dispute to the satisfaction of both parties, however should this not be possible and there is little likelihood of payment and collection being made I will initiate the recovery process (see below)
In the unlikely event of a failure to conclude the payment and collection process I will issue a 31 day notice to recover costs.
During this 31 day period the customer can request the return of the bike with all supplied and fitted components removed. The original components will be returned separately, not refitted to the bike. No payment will be necessary. The customer may also still pay the outstanding balance in full and collect the bike as usual.
After this 31 day period I will recover my costs through the disposal of the bike. This may include selling the bike for a price not more than the value of the outstanding invoice OR removal of any supplied and fitted components that can reasonably be re-stocked, followed by sale or scrappage of the remainder of the bike to recover part or all of the outstanding labour costs; the amount received for sale or scrappage will not exceed the labour charges outstanding. In either case, the customer will not receive their bike back.
FIX YOUR BIKE SCHEME
Vouchers for the scheme are accepted and all terms and conditions of use (as stipulated on the official Fix Your Bike website) are adhered to. When handing over the bike please provide suitable proof of ID confirming the address used when applying for the voucher. Any intention to use a voucher must be made clear at the time of booking.
Booking is essential
We cannot accept any jobs that have not been pre-booked.
Due to a surge in demand, bookings are no longer being taken over the phone.
TO BOOK PLEASE EMAIL email@example.com
If you have a Fix Your Bike Scheme voucher code, please make this known when booking.
Face masks to be worn whilst on premises, if you are able.